FAQ
What are the shipping costs?
- Orders under $50 are a flat $17.00 shipping cost.
- Value of order between $51.00 to $100.00, shipping cost is $19.00
- Value of order over $100.01, shipping cost is 20% of the value of the order.
When will I get my order?
Your order will ship within 24 hours of being placed. Depending on your shipping address, you should be receiving the order in 5- business days.
If you have any questions or comments please contact us at order@cavanadv.com
I need to change my order. How can I contact you?
You can contact us by email at order@cavanadv.com.
Please specify your name and order number and we will gladly help you
How can I exchange or return items?
Items can be exchanged or returned by notifying Cavan Advertising within 15 days of the purchase date. To begin the exchange or return process, contact us at order@cavanadv.com first to receive confirmation before returning the item. The item must be unused, unwashed, undamaged, and unscented (i.e. no smoke or perfume, no (animal) hair, dirt, etc.) and in the same condition that you received it.
Exchanges and refunds are completed upon receipt and inspection of returned items. We will notify you of the approval or rejection of your exchange or return. The customer is responsible for shipping costs to and from Cavan Advertising. If applicable, the items will be shipped within 5 business days of receiving the payment.
DAMAGES
Items with a manufacturer’s defect or another defect not associated with normal wear, tear, or damage from abuse or misuse can be returned within 15 days of the purchase date. Contact us at order@cavanadv.com first to receive confirmation before returning the item.
The item I want is out of stock. When will you have more?
Boilermakers decide if and when items will be restocked. Please check back often.
Do I need a Paypal account to pay?
You do not need a Paypal account to pay with Credit or Debit Card. Just follow the steps below:
1 – Once your order is complete and you have filled in all your information, click on Proceed to Paypal button.
2 – Click on the Pay with a credit or Visa Debit card button
3 – Type in your email address (It will not set-up a Paypal account).
4 – Click on the Continue to Paypal button.
4 – Fill in your information.
5 – Click on Pay now as guest button.
6 – Enjoy your new swag.
How will I know if the item will fit me?
Please check our sizing chart here for the best fit.