FAQ
What are the shipping costs?
- Orders under $50 are a flat $17.00 shipping cost.
- Value of order between $51.00 to $100.00, shipping cost is $19.00
- Value of order over $100.01, shipping cost is 20% of the value of the order.
When will I get my order?
All items are made to order and it will ship in 4-6 weeks. We appreciate your patience.
If you have any questions or comments please contact us at [email protected]
I need to change my order. How can I contact you?
You can contact us by email at [email protected].
Please specify your name and order number and we will gladly help you
How can I exchange or return items?
Items can be exchanged or returned by notifying Cavan Advertising within 15 days of the purchase date. To begin the exchange or return process, contact us at [email protected] first to receive confirmation before returning the item. The item must be unused, unwashed, undamaged, and unscented (i.e. no smoke or perfume, no (animal) hair, dirt, etc.) and in the same condition that you received it.
Exchanges and refunds are completed upon receipt and inspection of returned items. We will notify you of the approval or rejection of your exchange or return. The customer is responsible for shipping costs to and from Cavan Advertising. If applicable, the items will be shipped within 5 business days of receiving the payment.
DAMAGES
Items with a manufacturer’s defect or another defect not associated with normal wear, tear, or damage from abuse or misuse can be returned within 15 days of the purchase date. Contact us at [email protected] first to receive confirmation before returning the item.
Do I need a Paypal account to pay?
No. You can pay with your Credit Card or Debit card following the link in the Paypal website.
If I can't complete my order after using my gift card, when will the gift card balance be reimbursed?
If you’ve used your gift card but, for any reason, can’t complete your order, your gift card balance will automatically be reimbursed. Please check your gift card balance in a few hours.
How will I know if the item will fit me?
Please check our sizing chart here for the best fit.
How can I order custom orders for my local?
For custom orders, please contact Krishan Tailor at [email protected].
